When will my bin be cleaned?

Up to 24 hours after your bin has been emptied so please leave your bins available for cleaning.

So can I take in my bins on bin day?

By all means bring your bins in from the boundary, but if you could leave them where we can see them and we will relocate them for you afterwards.

Can I put rubbish in the bin after it has been emptied, but before you clean it?

We would ask that you do not put any rubbish in the bin before we clean it.

What happens if my clean falls in a Bank Holiday week?

As you know the refuse is normally collected by the council a day later. We will call a day later.

When is payment due?

Payment is due prior to your first wheelie bin cleaning taking place. Future payments need to be paid within 14 days of receiving your bill. Please note that we continue cleaning your bins on a monthly basis unless you inform us that you wish to cancel our services.

How do I pay?

You can pay by Internet Banking, Cheque or over the phone by debit or credit card. Alternatively, you can call us on (Local Rate) 0845 296 0074 to set up a Direct Debit. If you would like to pay via BACS, please Contact Us.

How many cleans will I receive a year?

Your bin will be cleaned every 4 weeks so you will receive 13 cleans per annum.

Why does my bin need cleaning?

Because over time your bins will collect dirt and residues which emit offensive smells and harbour harmful germs.

Who will clean my bin?

One of our highly trained, environmentally conscious operators.

What happens to my bin once it’s been cleaned?

After cleaning, your wheeled bins will be relocated to its specified location.

How will I know that my bin’s been cleaned?

It will smell fresh, look clean and it will have been replaced to your specified location.

Do I need to be there while my bin is being cleaned?

No you don’t just make sure your bin is left somewhere that we can see it.

What happens if the council have not emptied my bin?

Please contact us so we can amend your customer record.

How do I know how many times my bin has been cleaned?

We keep detailed computerised records of the amount of cleans used , if you have a query at any time please email or call us and we will be only to glad to give you that information.

I’ve come home and my bin hasn’t been cleaned?

Of course we will always endeavour to clean your bin on the day stated. However, if for any reason the bin has not been emptied, you have placed more rubbish in the bin or the bin was not available that does make our job a little difficult - if we are delayed for any reason we may have to return the following day so please ensure your bin remains empty and available for 24 hours after the schedule emptying day.

Additionally, whilst our staff pride themselves on their customer service they are only human, and with as many as 12,000 bins being cleaned a month they do occasionally make a mistake.

Please Contact Us within 48 hours of when your bin was scheduled to be cleaned so we may investigate and look to resolve the issue - after 48 hours its almost impossible for us to investigate or clarify the issue and may be unable to offer a viable resolution.

In the event we were unable to clean your bin (due to our own mistake or logistical restrictions) we will firstly look to reschedule the clean for when it is next emptied with any 'cleaning credits' automatically remaining on your account until cleaned, or your account manually updated to reflect the missed clean ensuring you receive the same amount of cleans as purchased. In the case of Direct Debits, where we are not able to facilitate a return visit or an extra clean we will process a refund. We are unfortunately unable to refund the cost of singular 'cleaning credits' when purchased as a bundle - cleaning credits are deducted as and when a clean is carried out, with any missed or reschedule cleans resulting in credits remaining on the account until next used.

What happens during Christmas/New Year?

We close for two weeks over the Christmas and New Year period. On commencement of our service, scheduled cleaning dates are confirmed to our customers in writing

When does my contract end?

After your last paid clean we will invoice you for the following period. If you do not wish to continue with our service, please confirm in writing or by email to enquiries@wheeliewashers.co.uk

Can I put out a different bin for cleaning?

No. One-off cleans are available if required.