FAQ’s

When will my bin be cleaned?

Up to 24 hours after your bin has been emptied so please leave your bins available for cleaning.

So can I take in my bins on bin day?

By all means bring your bins in from the boundary, but if you could leave them where we can see them and we will relocate them for you afterwards.

Can I put rubbish in the bin after it has been emptied, but before you clean it?

We would ask that you do not put any rubbish in the bin before we clean it.

What happens if my clean falls in a Bank Holiday week?

As you know the refuse is normally collected by the council a day later. We will call a day later.

When is payment due?

Payment is due prior to your first wheelie bin cleaning taking place. Future payments need to be paid within 14 days of receiving your bill. Please note that we continue cleaning your bins on a monthly basis unless you inform us that you wish to cancel our services.

How do I pay?

You can pay by Internet Banking, Cheque or over the phone by debit or credit card. Alternatively, you can call us on (Local Rate) 0845 296 0074 to set up a Direct Debit. If you would like to pay via BACS, please Contact Us.

How many cleans will I receive a year?

Your bin will be cleaned every 4 weeks so you will receive 13 cleans per annum.

Why does my bin need cleaning?

Because over time your bins will collect dirt and residues which emit offensive smells and harbour harmful germs.

Who will clean my bin?

One of our highly trained, environmentally conscious operators.

What happens to my bin once it’s been cleaned?

After cleaning, your wheeled bins will be relocated to its specified location.

How will I know that my bin’s been cleaned?

It will smell fresh, look clean and it will have been replaced to your specified location.

Do I need to be there while my bin is being cleaned?

No you don’t just make sure your bin is left somewhere that we can see it.

What happens if the council have not emptied my bin?

Please contact us so we can amend your customer record.

How do I know how many times my bin has been cleaned?

We keep detailed computerised records of the amount of cleans used , if you have a query at any time please email or call us and we will be only to glad to give you that information.

I’ve come home and my bin hasn’t been cleaned?

Of course we will always endeavour to clean your bin on the day stated. However, if for any reason the bin has not been emptied, you have placed more rubbish in the bin or the bin was not available that does make our job a little difficult. Please Contact Us and we will discuss other arrangements with you.

What happens during Christmas/New Year?

We close for two weeks over the Christmas and New Year period. On commencement of our service, scheduled cleaning dates are confirmed to our customers in writing

When does my contract end?

After your last paid clean we will invoice you for the following period. If you do not wish to continue with our service, please confirm in writing or by email to enquiries@wheeliewashers.co.uk

Can I put out a different bin for cleaning?

No. One-off cleans are available if required.